Frequently Asked Questions (FAQs)

Clixtell call tracking service works by providing you a monitored phone number that clients will call to and then be forwarded to your business phone number. You can view and listen record of these calls and get analytic information that will help you measure your advertising channels. If you have chosen our dynamic phone insertion plan, Clixtell will provide all the vital information you need and will dynamically and automatically switch numbers on your website by your setting. Data collected will be fed into your Analytics and Google Ads.

You need to track calls for your website because by monitoring calls especially on PPC campaigns you will get vital information about your advertising channels and easily understand what’s really working. Our call tracking will show you where calls are coming from, which campaigns are converting so you can easily optimize your PPC campaigns, improve conversion rate and increase sales.

Our static call tracking solution is a single tracking phone number you can use anywhere to monitor calls. It can be on your website or on any advertising channel such as: radio, email, billboards and more. With this number you can receive information on incoming calls. Detailed reports and call recordings.

Dynamic phone insertion is an advanced solution enabling to monitor and track calls and conversions on a business website. Once the Java script or our WP- Plugin is implemented in the website and local phone numbers have been chosen the software will automatically change the websites number with one of the tracking phone numbers ones according to your account settings. This solution will provide you with important analytic information about incoming calls, from which channels, campaigns, keywords and enable you to improve optimization. The software will feed your Google Ads and Analytic account with all the data, or send it wherever you choose via simple Zapier integration.

The tracking phone numbers are activated immediately.

Yes you can port your phone number to your Clixtell account. In order to port your phone numbers we will need a signed request and scanned letter of authorization, list of all phone numbers you want to port with the destination number each number should forward to, and copy of recent phone bill. This process usually takes between one to two weeks.

Yes, we have within our system 800, 866, 888, 887 toll-free numbers, which are available for you to use immediately.

Yes, you can download Clixtell mobile application for free from the Apple Store and Google Play, and get live data on traffic and calls directly to your mobile.

No, there is no commitment to our service and you can cancel at any time.

Once you cancel your account all our services, data and tracking phone numbers we provided are cancelled too and we won’t be able to reconstruct them.

With the dynamic phone insertion solution the amount of tracking phone numbers required to receive accurate information depends on the number of visitors on your advertising channels you would like to monitor. Our calculation for creating pool numbers is the amount of visitors to the website per hour divided by 4.

Yes, you can create separate accounts for your clients using our manager account. With our manager account dashboard, you can easily create a separate account for each customer with different settings and integrate multiple Google Ads accounts.

Yes, Clixtell is interactive and can manage your clients accounts by using our advanced account manager so you can create the settings for each client and each payment method per account.

Search engines filter only part of the invalid clicks activity on PPC campaigns and they don’t prevent it. They manage to detect and filter only the simple click fraud activities. Google and Bing do permit to send a full activity report for 60 days, justifying suspicions for fraudulent activity on your Google Ads and Bing Ads account. If the suspicions are confirmed, search engines will refund money to your account.

You can claim a refund from Google for invalid clicks for 60 days by clicking the link below:

Our reports contain all relevant and accurate information needed, in order to receive full refund for invalid activity.

Yes, you can download Clixtell mobile application for free from the Apple Store and Google Play, and get live data on traffic and click fraud blocking alerts directly to your mobile.