Frequently Asked Questions (FAQs)

Click fraud is when competitors or malicious software systematically click on sponsored ads in order to cause financial losses and wasting the advertising budget until the ads have run their course on the internet.

Clixtell provides the most advanced monitoring and protection service for businesses and agencies running PPC campaigns. In our state of the art software you’ll find unique features exclusively developed by us enabling you to immediately and automatically protect your Google Ads & Bing Ads campaigns. Our software gives you a wide range of options for account settings combined with an easy, user friendly and powerful dashboard that provides accurate analytic information while instantly blocking fraudulent activities.

After signing up, our onboarding wizard will guide you through our simple activation process. Our friendly support team is also standing by to assist you. Clixtell will integrate with your Google account via API. Once the 5 minute setup is complete, and your security profile is set, Clixtell will start monitoring every click and automatically block invalid activities on your Google Ads account.

Clixtell monitors every click to your website and from your PPC campaigns, analyzing every IP address, unique device ID, network service providers, VPN and proxy providers, geolocation, keywords, time on page and more, searching for fraudulent activity. With our advanced click fraud machine learning combining with your personal security profile settings, we can immediately detect click fraud and automatically block any attempt to click on your ads.

Immediately, the moment Clixtell identifies a security breach, violation or fraud activity the software will instantly block the attacker, prevent him to see your paid ads again.

The device ID blocker is an advanced scanner using a smart Clixtell algorithm to review each computer, device or browser clicking your paid ads. It then tags them with a unique device ID with 16 digit number, if the same device systematically clicks your ad, Clixtell will immediately block it and the attacker won’t be able to see your Google Ads.

Our service provider blocker monitors all internet service providers that have clicked your ad. You can automatically block internet service providers according to your account security settings.

Clixtell analyzes each and every click and verifies them using data servers searching for VPN’s, Click Farms, Proxy and suspected IP ranges that are updated on a daily basis. When a match is made the software will immediately block the IP or range according to the account security settings and definitions. Once block, that user will not be able to see and click on your Google Ads anymore.

Clixtell session recorder provides you a complete picture of your website visitors enables you to see your website through your visitor’s eyes and get full details of their mouse movements, clicks, scrolls and text writing.

Clixtell cross domain blocker protects multiple domains or accounts as they were one, any violation in any domain or account and Clixtell will immediately protect and block the IP in all accounts, preventing from the attacker to click on your ads.

Clixtell provides you with a local tracking phone number for your click-to-call ads and call extension that it will then monitor, record and provide you with full analytic data regarding your campaign efficiency, incoming calls, clicks and conversions, and compare clicks you were charged to the number of incoming calls you actually received, for in order to detect click fraud and get a refund from Google based on our reports.

No, there is no commitment to our service and you can cancel at any time.

Once you cancel your account all our services, data and software blocks we provided are cancelled too and we won’t be able to reconstruct them.

You can add as many domains as you need into one dashboard, but it is important for us to let you know that our software is per domain. Our smart multi-domain protection algorithm can protect all of your domains as if they were one, or protect each domain separately.

Yes, you can create separate accounts for your clients using our manager account. With our manager account dashboard, you can easily create a separate account for each customer with different settings and integrate multiple Google Ads accounts.

Yes, Clixtell is interactive and can manage your clients accounts by using our advanced account manager so you can create the settings for each client and each payment method per account.

Search engines filter only part of the invalid clicks activity on PPC campaigns and they don’t prevent it. They manage to detect and filter only the simple click fraud activities. Google and Bing do permit to send a full activity report for 60 days, justifying suspicions for fraudulent activity on your Google Ads and Bing Ads account. If the suspicions are confirmed, search engines will refund money to your account.

You can claim a refund from Google for invalid clicks for 60 days by clicking the link below:
Click Quality Form

Our reports contain all relevant and accurate information needed, in order to receive full refund for invalid activity.

Yes, you can download Clixtell mobile application for free from the Apple Store and Google Play, and get live data on traffic and click fraud blocking alerts directly to your mobile.